Returns and refunds


Didn’t you like the color? The machine is not what you were expecting? Have you changed your mind? No problem!

You have the right to cancel this contract within a period of 14 calendar days without the need for justification. The cancellation period will expire after 14 days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

The right of cancellation will not be applicable to contracts that refer to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part. that you are aware that, once the contract has been fully executed by the employer, you will have lost your right of cancellation.

All our new products come with a return sheet. You can also request it by: [email protected]. By sending the mail or returns sheet,we will confirm receipt of the same and we will start the reverse logistics.

You must send the item packed in its box to our facilities and place your invoice or your order within it, without being a mandatory requirement to exercise the right of cancellation. If you do not have a transport company, from Force USA Retail, we will contact you to arrange for a transport company to remove the product, the removal of the item is done at street level (it will be considered as removal "at street level" at the entrance of the house / chalet or block of apartments / flats) Therefore, the client is responsible for moving the box to the entrance of the house or apartment block, so that the transport managed by us, can withdraw the product.

If the merchandise has not arrived at our facilities, the payment may be withheld until the consumer shows proof that the shipment has been made correctly. We will proceed to pay you the amount of the purchase.

Important: The customer in the case of a return will be refunded the amount of the item (discounting the transport costs managed by us, if applicable).

DO NOT APPLY for RETURN shipping costs, delivery costs inside the house, the installation costs, delivery service costs at home and installation, both made and failed attempts due to external problems (the article does not fit in the elevator, by the steps or in the area where you want to locate the equipment).

We will keep you informed throughout the process.